Ombudsman Sponsorship Executive

We are looking for a Ombudsman Sponsorship Executive for 12 months to be based at any of our office locations: London, Birmingham, Bristol, Manchester, York, Glasgow. At ORR we have adopted hybrid working and are currently expected to work from a workplace location for a minimum of two days per week or 40%. 

The Office of Rail and Road (ORR) is the independent economic and safety regulator for Britain’s railways and monitor of performance on England’s strategic road network.  

This is an exciting time to join ORR, we are delivering a significant transformation programme to create a consistently agile and enabling organisation, with the right capability and a strong, inclusive culture that reflects our talented people. This will ensure we continue to operate as an independent, expert regulator, fit for the future and equipped with the capabilities and ways of working required to support sector-wide rail reform, while contributing to the government’s broader agenda on regulatory reform and economic growth. Further detail on our future role is set out here. 

The Ombudsman Sponsorship team sits within the Strategy, Policy and Reform directorate and is responsible for the strategic oversight of the Rail Ombudsman and holding the service provider to account for delivery of the service. More information about how ORR and the Ombudsman Sponsorship team help to ensure the Rail Ombudsman provides a fair and independent alternative dispute resolution service to consumers and the rail industry can be found on our webpage.

Reporting to the Ombudsman Sponsorship Manager, you will work across all aspects of the team’s activities, with the opportunity to contribute to special projects, as required, within the wider Strategy, Policy and Reform directorate. The post-holder will gain experience in areas including project management and planning, contract management, procurement, regulatory compliance monitoring, policy development and stakeholder engagement.

Your key responsibilities will include:

• Working with senior colleagues to monitor the ombudsman service provider’s progress against the contract delivery plan, produce regular updates, and generate management information as required
• Maintaining ombudsman sponsorship monitoring tools and resources, including the programme schedule, risk registers, issues log and change control protocols
• Serving as the initial point of contact for industry or stakeholder ombudsman enquiries and engagement, handling, prioritising, and directing them as needed; additionally, overseeing the daily operations of the Ombudsman and Consumer inboxes and secure sites
• Providing support to projects across the SPR directorate, such as conducting regulatory compliance checks and audits, evidence gathering to support policy development, data analysis, supporting procurement and research activity, etc;
• Managing the organisation of meetings, ensuring coordination of agenda, documentation, action logs, minutes and follow up of actions.

Please refer to the attached Job Description and Job Information Pack for further details. 

Find out what our colleagues have to say about their ORR careers at Our people | Office of Rail and Road (orr.gov.uk).